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In December
2006 Time magazine chose your active internet customers as person of the
year. You know it's time you engaged them in your plans, but how?

Opportunities
1. Let your best customers be your evangelists.
2. Find out what your customers really want,
let them help you build the product.
3. Find out what matters to them throughout
the user experience.
4. Increase your page views and engage users
to participate and spend more time on your site.
5. Building a customer community could be one
of the few sustainable competitive advantages any business can create in today's
fast moving market.
Next:
Building a roadmap

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